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  • Richard

    We have never had such a large amount of support from a Live In care Agency before, thank you.

  • Richard

    really efficient, obliges no matter what. Want to stay with agency. Very, very happy.

  • Richard

    Jean is very good, takes us out all the time shopping and appointments.

  • Richard

    All the girls that have come into our lives are lovely, every one of them. You provide great training too. I wouldn’t trust the care of our child to anyone else.


Complex Care

PA Care are a passionate advocate of specialist complex care care and we are dedicated to helping each person to enjoy lives that are as independent, active, and fulfilled as possible.

Complex care is the term we use to describe varied types of care requirements that may be complicated and will need special training to complete. In order to provide workers to assist in complex care needs we provide secondary, in depth, intensive, specialist training, which follows in depth assessment and involves extra supervision for the workers. For many of the people who use our complex care services, the workers are trained individually to their care requirements.

Complex health care for example may include care for people who have:

  • Brain injury
  • Spinal cord injury
  • Multiple sclerosis
  • Muscular dystrophy
  • Ventilators
  • Gastrostomy feed needs (eg PEG)
  • Epilepsy (including emergency medication)
  • Learning disabilities
  • Autism

Many care companies do not provide complex care. Companies who do not cater for people who have complex care needs are required only to provide the minimum, mandatory training.

For more information about our complex care do call us on
01727 891004 or email us now.

Our History of providing trained workers for Comples Health Care Needs

Our directors and managers have all previously worked in the NHS providing specialist care services. The director who oversees our specialist training is a nurse. She has a long history of successfully managing units for people who have special, complex needs. We have successfully been providing complex care services as a company since 1995.

Our first customers from 1995 onwards, included adults and children with neurological disorders, ventilators, enteric (peg) feeding needs, tracheostomy care needs, degenerative disorders, multiple sclerosis, brain injury, learning disabilities, challenging behaviour and epilepsy (to name just a few) In 1995, as the locally recognised home care agency experts for complex care, we were welcomed by our colleagues in the NHS continuing care service, and in social services, as a rare company who could fill that gap. We are often affectionately known just as ‘Abbots,’ and we are still very popular with our colleagues today.

How We Provide Such a Diverse Amount of Expert Care

Our organisation is founded on the intense amount of training and supervision our staff receive, all the way down the line, and the experience of our expert team. Every person who uses our service is visited by a manager at first and then regularly. Our assessor provides an up to date, individual support plan that looks at all aspects of our service user’s needs. All choices and comments in the plan are made by the service user.

Our Complex Care Team

Steph Hyde Registered Nurse. Cert Ed. Commenced in care via NHS 1974. Nearly forty years of care experience including the management of learning disability and challenging behaviour services, sensory impairment services and paediatric services for children who have complex health needs.

Annice Mantle. Cert Ed. Learning Champion award. Training Manager since 1998. Highly trained, up to date and vastly experienced. Commenced in care via the NHS in 1983, nearly 30 years of care experience.

The Complex Health Care we can provide includes:

  • Brain Injury Care
  • Spinal Cord Injury Care
  • Multiple Sclerosis Care
  • Muscular Dystrophy Care
  • Ventilator Care
  • Gastrostomy Care
  • Epilepsy Care
  • Learning Disabilities Care
  • Autism Care


Find out how we can help: email us now on

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